Gaya APA
Lenz, Vicki. (1999).
The Saturn difference : creating customer loyalty in your company / Vicki Lenz .
New York:
John Wiley \r Sons.
Gaya Chicago
Lenz, Vicki.
The Saturn difference : creating customer loyalty in your company / Vicki Lenz.
New York:
John Wiley \r Sons,
1999.
Buku.
Gaya MLA
Lenz, Vicki.
The Saturn difference : creating customer loyalty in your company / Vicki Lenz.
New York:
John Wiley \r Sons,
1999.
Buku.
Gaya Turabian
Lenz, Vicki.
The Saturn difference : creating customer loyalty in your company / Vicki Lenz.
New York:
John Wiley \r Sons,
1999.
Buku.