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Pengaruh kualitas pelayanan dan kepuasan mahasiswa terhadpa intensi meregistrasi ulang mahasiswa :
This article is written based on the research about the influance of serviace quality and student's satisfaction toward the intensity of student re-registration.This research is a replica of Davidow's research regarding timeliness, apology, redress, facilitation, credibility, and attentiveness as an indicator of service quality that could influence the satisfaction as well as the intention to repurchase.
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