Gaya APA
Tjiptono, Fandy, Diana, Anastasia.. (2002).
Total Quality Management / Fandy Tjiptono (Ed. 4, Cet. 2).
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy, Diana, Anastasia..
Total Quality Management / Fandy Tjiptono.
Ed. 4, Cet. 2
Yogyakarta:
ANDI,
2002.
Buku.
Gaya MLA
Tjiptono, Fandy, Diana, Anastasia..
Total Quality Management / Fandy Tjiptono.
Ed. 4, Cet. 2
Yogyakarta:
ANDI,
2002.
Buku.
Gaya Turabian
Tjiptono, Fandy, Diana, Anastasia..
Total Quality Management / Fandy Tjiptono.
Ed. 4, Cet. 2
Yogyakarta:
ANDI,
2002.
Buku.