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Total Quality Service [TQS] : alternatif peningkatan kualitas perguruan tinggi /
21 st century has created social life more competitive in politic, social, culture, and education. The competition development finally forces university as a high education caretaker to give maximum quality to society, because if it does not give the maximum quality so that people will leave it. Applying the concept of Total Quality Service [TQS] is one of the efforts to give the best quality for society.ifa.
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